Information

At Wick & Soul Aromas, your privacy is treated with the same intention, care, and integrity we pour into every candle.

This section explains how we collect, use, and safeguard your information when you interact with our website.

Privacy Policy

 

 

Your privacy is handled with the same care and intentionality we pour into every candle. This policy explains how your information is collected, used, and protected when interacting with our website.

 

 

Information We Collect

 

 

We may collect the following information to provide and improve your experience:

 

  • Personal information: name, email address, shipping address, billing address

  • Order information: items purchased, payment details (securely processed), order history

  • Technical data: IP address, browser type, device type, cookies, and analytics

  • Communication data: emails, messages, inquiries, or support requests

 

 

We only collect what is necessary to fulfill your order and offer exceptional service.

 

 

How Your Information Is Used

 

 

Your information may be used for:

 

  • Processing and delivering your orders

  • Sending order updates or support responses

  • Improving our website and shopping experience

  • Fraud prevention and website security

  • Complying with legal obligations

 

 

We never sell, trade, or rent your information.

 

How Your Information Is Protected

 

 

We take your privacy seriously.

We use secure servers, encrypted payment gateways, and industry-standard safeguards to protect your personal data.

 

Only authorized team members may access necessary information to fulfill orders or provide support.

 

 

Cookies & Tracking Technologies

 

 

Wick & Soul Aromas may use cookies to:

 

  • Improve website functionality

  • Remember your preferences

  • Enhance your shopping experience

  • Gather anonymous analytics

 

 

You may disable cookies in your browser, but some features may not function as intended.

 

 

Third-Party Services

 

 

We work with trusted third-party partners that help process payments, shipping, analytics, and site functionality.

 

These include (not limited to):

 

  • Payment processors

  • Shipping providers

  • Web analytics services

  • Webador (our website platform)

 

 

These partners only receive the minimum data required to perform their services safely.

 

 

Your Rights & Choices

 

Depending on your location, you may have the right to:

 

  • Access your personal information

  • Correct or update your information

  • Request the deletion of your information

  • Opt out of marketing communications

 

 

To make a request, contact us at:

info@wicksoularomas.com

 

Children’s Privacy

 

We do not knowingly collect information from individuals under 13 years of age.

 

Updates to This Policy

 

 

We may update this Privacy Policy to reflect changes in our practices or services.

The latest version will always be available on this page.

 

 

Terms of Service

 

 

Welcome to Wick & Soul Aromas. By accessing our website and purchasing our products, you agree to the terms outlined below. These terms are designed to create clarity and ensure a smooth, respectful transaction for both customer and business.

 

 

Order Processing

 

 

• All products are handcrafted in small batches.

• Please allow 1–3 business days for production prior to shipping.

• Large or custom orders may require additional time.

 

 

Pricing

 

 

Prices are listed in USD and may be adjusted due to market changes in materials or supply costs.

 

 

Product Variations

 

 

Because our candles are handmade, slight differences in color, texture, or appearance may occur. These characteristics are not considered defects.

 

 

Intellectual Property

 

 

All images, logos, blends, descriptions, and content on this site are the intellectual property of Wick & Soul Aromas and may not be duplicated without permission.

 

 

Customer Responsibilities

 

 

By purchasing our products, you agree to:

 

• Use candles responsibly and follow all safety instructions

• Provide accurate shipping and billing information

• Review your order details before finalizing purchase

 

 

Limitation of Liability

 

 

Wick & Soul Aromas is not liable for injuries, damages, or losses caused by misuse of candles, including failure to follow care instructions or burning near flammable materials.

 

 

Right to Modify

 

 

We reserve the right to update or adjust these terms at any time without notice.

Refund & Return Policy

 

 

At Wick & Soul Aromas, every candle is crafted in small batches with intention and care. Because our products are handmade, variations in color, texture, and appearance are natural and part of the artisanal experience.

 

 

Returns

 

 

For safety and quality reasons, we do not accept returns on used or burned candles. Once a candle has been lit, it cannot be restocked or resold.

 

 

Damaged or Incorrect Orders

 

 

If your item arrives damaged, broken, leaking, or incorrect, we will make it right.

 

To request a replacement or refund:

 

  1. Contact us within 48 hours of delivery

  2. Include your order number

  3. Provide clear photos of the damage or issue

 

 

Upon verification, we will offer:

• A replacement item OR

• A full or partial refund

 

 

Lost Packages

 

 

If a package is marked “Delivered” but cannot be located, please check with neighbors or your local postal office. Wick & Soul Aromas is not responsible for stolen packages but will assist you in filing appropriate claims.

 

 

Final Sale Items

 

 

Custom labels and personalized orders are final sale and non-refundable unless defective.

 

We value your trust and promise to handle every concern with compassion and professionalism.

Shipping Policy

 

 

Every order is prepared and packaged with deliberate care to ensure your candle arrives in pristine condition.

 

 

Processing Time

 

 

Hand-poured, cured, and packaged within 1–3 business days.

 

 

Shipping Rates

 

 

Shipping is calculated at checkout based on package weight and destination.

We ship through USPS or other reliable carriers.

 

 

Tracking

 

 

All orders include tracking numbers once shipped.

 

 

Warm Weather Protection

 

 

Heat-sensitive packages may be shipped with insulation to protect wax integrity.

 

 

Incorrect Address

 

 

Please double-check your shipping address. Orders sent to incorrect addresses due to customer error cannot be refunded.

 

 

Delivery Issues

 

 

If your package is delayed, lost, or marked delivered but not received:

 

• Contact your local post office first

• Then notify us so we can assist further

 

We will support you through the claim process if needed.

Frequently Asked Questions

How strong is the scent?

Our fragrance blends are designed to fill intimate and open spaces with a warm, enveloping aroma.

 

• What wax do you use?

A premium mix of soy and coconut-paraffin for a silky burn and superior hot throw.

 

• Are your candles clean-burning?

Yes — all oils are phthalate-free and specifically formulated for high-quality candles.

 

• Do you offer bulk or event orders?

Yes. Weddings, corporate gifts, and boutique wholesale are welcomed.

 

• Can I personalize my candle?

Absolutely. Add names, dates, or messages — we will design it to match our luxury aesthetic.

We're here to help

If you have questions about this Privacy Policy or how your data is handled, please reach out. We are here to help.